Search repair guides
Find repair guides, manuals, symptoms, and error codes across the knowledge base.
The robot wakes but the battery level does not rise on the Home Base, or the app announces a charging error.
The battery will not insert fully, click into place, remain retained, or release normally.
The Clean Base has no status response or cannot pass charge to the robot.
The charger light remains dark with the charger connected to a known live outlet.
The battery will not slide fully into the handle, stay retained, or release normally.
FM-02: THE CLEAN BASE HAS NO AC POWER OR WILL NOT CHARGE THE ROBOT
FM-02: BATTERY WILL NOT SEAT, LATCH, OR RELEASE
FM-02: BATTERY WILL NOT SEAT, LATCH, OR RELEASE
FM-02: THE ROBOT WILL NOT CHARGE OR SHOWS A CHARGING ERROR
FM-02: THE WALL CHARGER HAS NO INDICATOR OR POWER
FM-04: RUNTIME IS MUCH SHORTER THAN EXPECTED
FM-03: CHARGING WILL NOT START, STAY STABLE, OR COMPLETE
FM-03: THE BATTERY NEVER REACHES A FULL CHARGE
FM-06: RUNTIME IS MUCH SHORTER THAN THE ESTABLISHED BASELINE
FM-25: THE CLEAN BASE WILL NOT EMPTY THE BIN AUTOMATICALLY OR MANUALLY
FM-26: THE CLEAN BASE REPORTS A FULL OR MISSING BAG AFTER THE BAG IS CHECKED
FM-27: THE CLEAN BASE REPORTS A CLOG OR LEAK IN THE EVACUATION PATH