How to reach us
You can reach us through these tools on the site:
- Recover a purchase
Enter the email used at Stripe checkout to receive access links for manuals you already bought.
- Request a missing manual from the homepage
The same request form also appears on this page. It sends the brand, model, problem description, and your email to our catalog team.
What to include
- Brand and model number as printed on the equipment
- Error code or symptom, if you have one
- The email address used at checkout for purchase issues
- A short description of what you need
Do not send passwords, full payment card numbers, or copies of government ID. We do not need those to help with catalog or access issues.