Summary
Because manuals are digital goods delivered immediately after payment, refunds are limited. If you cannot access a purchased manual due to a fulfillment error on our side, contact us and we will restore access or refund the purchase.
When a refund may be issued
- You paid but did not receive access or a download link for the purchased manual
- The delivered PDF or online manual is for the wrong product relative to your order
- A technical defect prevents download or viewing and we cannot provide a working copy within a reasonable time
When a refund is not issued
- You successfully received the correct manual and later decide you no longer need it
- The repair did not succeed on your equipment (purchase does not include repair support or a success guarantee)
- You purchased the wrong model and already accessed the content
- Chargebacks filed without first contacting us about an access problem
How to request a refund or restore access
Use the contact page and include the checkout email, approximate purchase time, product/manual name, and a short description of the problem. We use that information to locate the order and either restore access or process an eligible refund through Stripe.
- Contact
Request access help or a refund review
- Recover a purchase
Restore access with your checkout email
- Pricing
What $29.99 includes and does not include
- Terms of service
Full terms