failure mode

Roomba i2 Charging Error 5 — Contacts / counterfeit battery

Symptom: Most common charging fault: robot reports charging error 5; charging is intermittent or won't start; base light may flicker. Likely root causes: Dirty / oxidized charging contacts on the robot or the Home Base (most common); Counterfeit or incompatible battery; Robot not seated squarely on the base; Base not powered (its own light off) Next steps if owner-level checks fail: Error 5 continues with clean contacts, a powered base and a genuine battery — charge circuit may need service; contact iRobot Customer Care 1-877-855-8593

Failure mode code

FM-11

Diagnostic overview

Symptom: Most common charging fault: robot reports charging error 5; charging is intermittent or won't start; base light may flicker. Likely root causes: Dirty / oxidized charging contacts on the robot or the Home Base (most common); Counterfeit or incompatible battery; Robot not seated squarely on the base; Base not powered (its own light off) Next steps if owner-level checks fail: Error 5 continues with clean contacts, a powered base and a genuine battery — charge circuit may need service; contact iRobot Customer Care 1-877-855-8593

Common Fixes

  • Battery (Li-Ion)
  • Charging dock / Clean Base
  • Charging contacts
  • Home Base

Related symptoms

  • Roomba i2 Contacts

    Most common charging fault: robot reports charging error 5; charging is intermittent or won't start; base light may flicker.

Included in the full manual

  • root cause analysis
  • tools needed
  • step-by-step repair procedure
  • diagrams
  • exploded views
  • post-repair checks

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Related models

Common symptoms

Error codes

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